VIM = Very Important Machine. Machines and grinders from brands we carry come with our unique VIM service guarantee. When buying a VIM product, you get
We provide a 2-year warranty on many brands like Rocket, ECM, Profitec, Rancilio, Eureka etc. where as most of our competitors in Canada only offer 1 year.
We have partnered with Route to protect all of our shipments against damage, loss or theft. If your package is damaged during shipping or lost, you are covered with a replacement and usually within 24 hours.
iDrinkCoffee.com is an authorized service centre for nearly every brand that we carry. This allows us to offer fast turn around times for repairs and full control over the repair process.
We have the most generous return policy in our industry. Returns within 14 days get 100% refund and free return shipping. Returns made between 14 and 45 days after delivery are charged a nominal 15% restocking fee. For returns between 46 to 365 days we guarantee a trade in value for your machine of 50% of the original purchase price or more. Learn More