Shipping and Returns

Shipping

We ship every business day using Canada Post, UPS, and Fedex. All qualifying orders over $39 (before tax) will be shipped free of charge using Canada Post Expedited, Fedex Ground, or UPS Ground. Typical delivery times are as follows:

Time Frame
Ontario & Quebec 1-2 days to the Greater Toronto, Ottawa or Montreal Areas
2-3 days to most other areas
5-6 days to very remote areas
Prairie & Maritime Provinces 3-4 Days to Major Centres like Winnipeg, Regina, Edmonton, Halifax, Moncton
5-6 Days to most other areas
Rest of Canada 5-6 days to most of Canada
7 days or more to remote areas
United States 3-5 Days to Eastern USA
4-6 Days* to the Midwest
6-8 Days* to the Western USA
6-8 Days* to Puerto Rico, Alaska and Hawaii
- Please note that in all cases where there are estimates, and are always business days (weekends and holidays do not count). Also please allow time for processing your order. These times are estimates from the time your order is picked up.

-  We ship to the United States free of charge and all of our items are delivered without duties or taxes.

International customers outside of the United States are responsible for any duty or customs assessed by their country.

Taxes

We are located in Ontario, Canada, and taxes are as follows:

Residents of Ontario - 13% HST
Residents of New Brunswick and Newfoundland - 13% HST
Residents of Nova Scotia - 15% HST
Residents of Prince Edward Island - 14% HST
Residents of the remainder of Canada - 5% GST
People outside of Canada - Tax exempt (0%)

Warranty Info

Most products carry a one (1) year manufacturer's warranty. In many cases iDrinkCoffee handles warranty claims in house on behalf of manufacturers. Our service department is highly skilled and an authorized warranty repair centre by many manufacturers.

To make a warranty claim please first contact our technical support department at 1-800-425-5405 or by sending an email to tech@idrinkcoffee.com. One of our technicians will try to troubleshoot your problem with you over the phone/email and will further instruct you if your product needs to be returned for service. Please note that in the case of a warranty claim the customer is responsible for shipping the item back to us, but iDrinkCoffee will cover return shipping costs.

iDrinkCoffee Satisfaction Guarantee (returns)

We want you to be satisfied and we want to take away any risk you might feel in purchasing a piece of coffee or espresso equipment. So we offer the following guarantees and a better-than-money-back return policy. 

For 14 days after delivery of your product, if you're not completely satisfied with your purchase we'll provide you with a 100 percent refund with no hard feelings. We will even pay for return shipping.*

Between 15 and 45 days we'll still take your machine back if you change your mind but we charge a nominal 15% restocking fee.

Between 46 to 365 days we guarantee a trade in value for your machine of 50% of the original purchase price or more. If after a year you want something bigger and better, we have you covered.

* We will pay for shipping only for areas that are serviced by regular UPS, Fedex, Canada Post or Purolator standard service, and only in Canada and the United States. If you live in a remote or rural area or outside of Canada and the USA, there may be a "beyond destination" surcharge.

** Some products are excluded from our Return Policy and iDrinkCoffee Service Guarantee, including all commercial products, all special order equipment, all consumable goods, and accessories.

Updated January 9th, 2018