Repairs
Service & Repair
Repairs, by the people who sell the machines.
iDrinkCoffee has a full-time service centre. Our technicians are trained and authorized to provide repairs for nearly every brand that we carry.
Repair form completed? Contact us to get more information on the next steps.
Which brands
iDrinkCoffee.com will service brands that we sell, and continue to support brands we have carried in the past. Models may vary, so please reach out to tech@idrinkcoffee.com to find out more.
Since 2009
Roasting coffee, selling and servicing machines
8 technicians
Full-time, factory trained, Milton & Calgary
Direct importer
We import it, we service it, parts on our shelves
How we guarantee your repair for 90 days
Before you book
Read how we work, then fill out the repair form.
How we work
Our repair process
Have a look inside here and find out more about how we approach repairs at iDrinkCoffee.com
Our repair process →Book it
Repair form
Click here for the repair form. Please reach out to a member of the staff before completing the repair form.
Repair form →Flat rates
Our rates are as follows
Based on a preset criteria, we charge a flat rate for repairs on domestic espresso machines and grinders less than 7 years old. The charges are as follows:
Espresso Machines (less than 7 years old)
Group A
Single Boiler
$250
Group B
Dual Boiler/Heat Exchanger
$400
Group C
Superautomatic/All-in-one
$300
Group D
Premium Superautomatic
$400
Espresso Machines (greater than 7 years old)
- Same Flat Rate based on Group A, B, and C will be minimum charge.
- Any additional parts required and labour will be charged at $105/hr (if applicable).
Grinders
Based on the model of grinder, repair charges range from $125 to $250.
Exceptions
Repair Exceptions
We provide service for all the brands that we carry with the following exceptions:
Behmor
Behmor covers their own warranties, please contact the manufacturer for information.
Breville
We offer service on the Barista Express BES870, Breville the Bambino, and the Smart Grinder Pro for both warranty and non-warranty repairs. Breville reserves the right to repair all other models through Breville Support whether under warranty or outside of the warranty period. Please follow this link to register your product and create a New Support Case.
KitchenAid
For technical support and repair, please contact KitchenAid (Whirlpool) Service support at 1-800-807-6777.
Jura
All repairs are handled directly by Jura. Jura machines can be brought to iDrinkCoffee.com and they do qualify for our VIM service but the actual warranty work is done offsite at Jura Canada. For information regarding service charges outside of warranty please click this link.
Moccamaster (Technivorm)
Moccamaster brewers carry a 5-year manufacturer warranty that is handled directly by Moccamaster. For warranty service, please click here to contact them directly.
Commercial Products
Is your machine a commercial product?
Although the machine is being used in your home, it may be considered a commercial product. Please click here see our commercial repair charges. The original product page of your machine will mention if it is deemed a commercial product.
⚠️ Please note: Commercial use of items intended for home use voids warranty with no exceptions
Talk to us
Questions about a repair?
Please call 1-800-425-5405 x1 or email sales@idrinkcoffee.com for our customer service to learn more.
Service department
Monday to Friday
Our service department is open from Monday through Friday from 9:00am to 5:00pm.
Peace of mind
90-Day Repair Guarantee
Click here to get more information on how we guarantee your repair for 90-days.
90-day repair guarantee →Ready when you are
Repair form
Reach out to a member of the staff first, then complete the form.
Repair form
