We work hard to continually develop our skills and our knowledge of coffee through continued education, experimentation, and training. Our product line is indicative of our commitment to coffee. We continue to scour the globe for unique products that are of interest to coffee enthusiasts, even if those products are small volume or impractical. We have hands on experience with every item we sell.
Every customer gets the time he/she needs and we provide honest advice, paired with the product(s) that best suit their needs and lifestyle. We'll make sure that every customer experience is a positive one.
We want you to be satisfied and we want to take away any risk you might feel in purchasing a piece of coffee or espresso equipment. So we offer the following guarantees and a better-than-money-back return policy.
For 14 days after delivery of your product, if you're not completely satisfied with your purchase we'll provide you with a 100 percent refund, and you can keep the free coffee that we include with every machine as our gift and no hard feelings. We will even pay for return shipping.*
Between 15 and 45 days we'll still take your machine back if you change your mind but we charge a nominal 15% restocking fee.
Between 46 to 365 days we guarantee a trade in value for your machine of 50% of the original purchase price or more. If after a year you want something bigger and better, we have you covered.
* We will pay for shipping only for areas that are serviced by regular UPS standard service, and only in Canada. If you live in a remote or rural area or outside of Canada, there may be a "beyond destination" surcharge.
** Some products are excluded from our 90 Day Return Policy and iDrinkCoffee Service Guarantee, including all commercial machines and grinders, all special order equipment, all consumable goods, and accessories.