Our Service Guarantee
iDrinkCoffee is devoted to coffee. Our knowledge of coffee and coffee equipment is the best in the business.
We work hard to continually develop our skills and our knowledge of coffee through continued education, experimentation, and training. Our product line is indicative of our commitment to coffee. We continue to scour the globe for unique products that are of interest to coffee enthusiasts, even if those products are small volume or impractical. We have hands on experience with every item we sell.
We're devoted to customer service.
Every customer gets the time he/she needs and we provide honest advice, paired with the product(s) that best suit their needs and lifestyle. We'll make sure that every customer experience is a positive one.
iDrinkCoffee Satisfaction Guarantee (returns)
We want you to be satisfied and we want to take away any risk you might feel in purchasing a piece of coffee or espresso equipment. So we offer the following guarantees.
Our 14/45/365 Day Program
For most products* like coffee/espresso machines and coffee grinders for 14 days after delivery, if you're not completely satisfied with your purchase we'll provide you with a 100 percent refund with no hard feelings. We will even pay for return shipping**. Please see below for product categories that are excluded.
Between 15 and 45 days we'll still take your machine back if you change your mind but we charge a nominal 15% restocking fee.
Between 46 to 365 days we guarantee a trade in value for your machine of 50% of the original purchase price or more. If after a year you want something bigger and better, we have you covered.
Please note that in all cases all original packaging and accessories must be included with the return. Missing packaging will be subjected to a 25% restocking fee in addition to any other fees.
The purpose of our return policy is to allow customers to evaluate products and if they are not suitable to return them without remorse. Returned products must be lightly used. A lightly used product is an item that has been removed from its box and used as intended by the manufacturer for a short period of time. All items, components, manuals, and packing materials must be returned to its original packaging. The product must be clean and dry upon arrival at our warehouse. Any item returned to us that requires extensive cleaning will incur a cleaning deduction from the refund, or be refused. The product must not be functionally or cosmetically damaged in any way.
*Some products are excluded from our Return Policy and iDrinkCoffee Service Guarantee. Every product has the return policy stated on the individual product page below add to cart button. The following product categories are excluded from our 14/45/365 day program and cannot be returned:
- All commercial products
- Special order products
- Products that have been customized
- Consumable goods - items such as coffee, tea, milk, water filters, paper coffee filters, cleaning tablets, descaling solutions, cleaning powders, etc
- Glassware & Pitchers - Ceramic or glass cups and all milk frothing pitchers.
The following category is included but subject to a restocking fee:
- Accessories - Returns are allowed but only within 14 days of delivery and are subject to a 15% restocking fee.
**We will pay for shipping in areas that are serviced by regular UPS, Fedex, Canada Post or Purolator standard service, and only in Canada's 10 Provinces and the continental United States. Remote or rural areas including North West Territories, Yukon, Nunavut and remote areas in all other provinces are not covered. In the United States Hawaii, Alaska, Puerto Rico, Guam, American Samoa, the US Virgin Islands, APO, FPO or DPO are also not covered.
Please click here for a complete list of Canadian postal codes that are considered remote.
If you live in one of these areas or outside of Canada or the United States the service guarantee still applies, however, you will be responsible for shipping charges.
iDrinkCoffee.com reserves the right to limit or refuse returns from individuals deemed at iDrinkCoffee.com sole discretion to be returning an excessive amount of products.
Updated July 27th, 2021