Shipping

We ship every business day using Canada Post, Purolator, and Fedex. All qualifying orders over $49 (before taxes and after applying any discounts) will be shipped free of charge using Canada Post Expedited, Fedex Ground, or Purolator Ground. Free shipping is only available to Canada and the continental USA. Typical delivery times are as follows:

Time Frame

Ontario & Quebec 1-2 days to the Greater Toronto, Ottawa or Montreal Areas 2-3 days to most other areas 5-6 days to very remote areas

Prairie & Maritime Provinces 3-4 Days to Major Centres like Winnipeg, Regina, Edmonton, Halifax, Moncton 5-6 Days to most other areas

Rest of Canada 5-6 days to most of Canada 7 days or more to remote areas

United States 3-5 Days to Eastern USA 4-6 Days* to the Midwest 6-8 Days* to the Western USA 6-8 Days* to Puerto Rico, Alaska and Hawaii

• Please note that in all cases where there are estimates, and are always business days (weekends and holidays do not count). Also please allow time for processing your order. These times are estimates from the time your order is picked up.

• Please note that all couriers have suspended any on time guarantees. Canada Post, Fedex and Purolator are not providing refunds for late packages. During the pandemic shipping can take longer and delivery times are not guaranteed.

• We ship to the United States free of charge and all of our items are delivered without duties or taxes.

International customers outside of the United States are responsible for any duty or customs assessed by their country. Please note that during the pandemic all couriers have suspended their on time guarantees. If you pay for additional shipping like express it is not guaranteed and will not be refunded if it is late.

Taxes

We are located in Ontario, Canada, and taxes are as follows:

Residents of Ontario - 13% HST Residents of Quebec - 5% GST + 9.975% QST Residents of New Brunswick, Newfoundland, Nova Scotia and Prince Edward Island - 15% HST Residents of the remainder of Canada - 5% GST People outside of Canada - Tax exempt (0%)

Warranty Info

Most products carry a one (1) year manufacturer's warranty. In many cases iDrinkCoffee handles warranty claims in house on behalf of manufacturers. Our service department is highly skilled and an authorized warranty repair centre by many manufacturers.

To make a warranty claim please first contact our technical support department at 1-800-425-5405 or by sending an email to tech@idrinkcoffee.com. One of our technicians will try to troubleshoot your problem with you over the phone/email and will further instruct you if your product needs to be returned for service. Please note that in the case of a warranty claim the customer is responsible for shipping the item back to us, but iDrinkCoffee will cover return shipping costs. In the case of products that are eligible for VIM service iDrinkCoffee.com will pay for shipping both ways.